PMUK - Client Terms & Conditions
Disclaimer
This Disclaimer forms an integral part of the Terms & Conditions governing your engagement with PMUK, a company specialising in bespoke relationship advisory and matchmaking services registered under Dubai Integrated Economic Zones Authority, licence number 50558.
1. Interpretations and Definitions
Company: PMUK.
Business Day: A day excluding Saturdays, Sundays, and UAE public holidays.
Service: Lifestyle Coaching, Family Support Coaching, and Motivational Speaking.
Client: The individual entering into this Contract.
Commencement Date: The date the Client makes payment.
Contract: The legally binding agreement between the Company and the Client.
Cooling-off Period: Fourteen (14) calendar days from the Commencement Date, provided Services have not commenced.
2. Basis of Contract
The Client’s order is an offer to purchase Services. The Contract is formed once the order is accepted and payment is received.
Marketing materials are for information only and do not create binding obligations.
Quotations remain valid for twenty (20) Business Days.
3. Performance of the Services
The Company will provide Services with reasonable care, skill, and diligence.
Dates and timeframes are guidance only.
The Company will use reasonable endeavours to identify and introduce suitable matches, but does not guarantee marriage, relationship success, or any specific outcome.
All meetings are conducted online unless agreed otherwise in writing.
All calls and virtual meetings may be recorded for quality assurance, training, and monitoring.
4. Obligations of the Client
The Client must provide truthful, accurate, and complete information.
The Client must remain engaged, responsive, and respectful throughout the process.
The Client must give at least forty-eight (48) hours’ notice for meeting cancellations.
The Client must respect privacy protocols and must not contact matches directly or share their personal details without consent.
The Client must be at least eighteen (18), legally eligible to marry, and Islamically divorced if previously married.
5. Service Fee and Payment Terms
Fees are agreed during consultation and must be paid before Services begin.
Invoices must be paid within seven (7) calendar days.
Payments are non-refundable after the Cooling-off Period unless stated otherwise in writing.
The Contract may be transferred to a family member or friend only with written consent and an AED 500 administration fee.
6. Data Protection
The Company complies with applicable UAE data protection legislation. Client data is stored securely and processed only as necessary to deliver the Services.
7. Limitation of Liability
The Company’s total liability is limited to the greater of AED 1,000 or 10% of the total Service Fee paid.
The Company is not responsible for the outcome of introductions, actions of third parties, or indirect or consequential losses.
8. Indemnity
The Client agrees to indemnify the Company against claims, losses, damages, liabilities, costs, and expenses arising from breach of these Terms, false information, misconduct, or infringement of third-party rights.
9. Termination and Refund
The Client may cancel within fourteen (14) calendar days of payment if Services have not commenced.
If Services have commenced, no refund will be provided.
No refund is available after fourteen (14) days.
The Company may terminate the Contract if the Client fails to pay, behaves inappropriately, or ceases communication for more than thirty (30) consecutive days.
10. Consequences of Termination
Payments are non-refundable after the fourteen (14) day cancellation period.
Inactive clients for more than thirty (30) consecutive days may have their accounts deactivated.
11. General Clauses
The Company is not liable for delays caused by events beyond its control.
Both parties must maintain confidentiality.
This Contract is governed by UAE law and subject to the exclusive jurisdiction of Dubai Courts.
12. Complaints
Clients should first raise concerns by scheduling a call with management.
If unresolved, complaints should be emailed to info@personalmatchuk.co.uk and directors notified via WhatsApp.
Clients must not make defamatory or disparaging statements about the Company or its clients.
13. Validity of the Contract
The Contract takes effect from the Commencement Date and remains valid for the duration of the Services.
Client Confirmation
I confirm that I have read, understood, and voluntarily agree to be bound by these Terms and Conditions.
Client’s Name:
Contact Details:
Signature:
Date: