Personal Match FZCO – Client Terms & Conditions



Disclaimer: This Disclaimer forms an integral part of the Terms & Conditions governing your engagement with Personal Match FZCO, a company specialising in bespoke relationship advisory and matchmaking services which is registered under Dubai Integrated Economic Zones Authority holding license number 50558 (the “Company”). By entering into a contractual relationship with the Company, you (the “Client”) acknowledge and agree to be bound by these Terms & Conditions, which are designed to ensure transparency, legal compliance, and the protection of both parties. Each clause herein independently and distinctly clarifies the scope and objectives of the Services, the responsibilities of the Client, the obligations of the Company, and the limitations of liability, all in accordance with the Laws of the United Arab Emirates (the “UAE”) within the Jurisdictions of the Emirate of Dubai. These Terms & Conditions uphold the professional standards and operational integrity of the services of the Company. 



  • Interpretations and Definitions

The following terms shall be defined as set forth below and shall apply equally to both their singular and plural forms:

  1. Company: Personal Match FZCO shall be referred to as the Company. 
  2. Business Day: A day excluding Saturdays, Sundays, and public holidays in the UAE. 
  3. Service: It shall refer to the below service or services rendered by the Company:
  1. Lifestyle Coaching (guidance on personal growth, marriage readiness, well-being);
  2. Family Support Coaching (non-therapeutic family workshops, marriage preparation); and
  3. Motivational Speaking (fits under consultancy and coaching category) 
  1. Client: The individual entering into this Contract for the receipt of Services.
  2. Commencement Date: The date upon which the Client makes payment for Services.
  3. Contract: The legally binding agreement between the Company and the Client, governed by these Terms & Conditions.
  4. Cooling-off Period: A period of Fourteen (14) calendar days from the Commencement Date, during which the Client may cancel the Contract and receive a full refund, provided Services have not yet commenced.
  5. Jurisdictions: Refers to the legal systems of the UAE. 


  • Basis of Contract
  • Offer and Acceptance
  1. The Client’s order constitutes an offer to purchase the Services in accordance with these Conditions.
  2. The Contract shall be deemed formed upon acceptance of the order and receipt of payment from the Client to the Company for the Service. 
  3. Any marketing materials, advertisements, or promotional content issued by the Company are provided for informational purposes only and shall not form part of, nor be construed as, any binding contractual obligation upon the Company, the Client, or any intended recipient.
  1. These conditions shall prevail over and replace any terms or conditions proposed or purported to be imposed by the Client.
  2. Any quotation issued by the Company shall remain valid for a period of twenty (20) Business Days from the date of issue and shall not, in itself, constitute a binding offer.
  3. The Assessment Form shall serve as the foundation for the Client’s matchmaking journey. Any material amendments to the Assessment Form after the Commencement Date may, at the Company’s sole discretion, result in limitations or adjustments to the Services provided.


  • Performance of the Services
  1. The Company shall provide the Services with reasonable care, skill, and diligence, in accordance with the agreed Specification.
  2. Any dates or timeframes for performance are provided for guidance only and shall not be binding.
  3. The Company reserves the right to amend or adapt the Services as may be necessary to comply with applicable legal or regulatory requirements.
  4. The Services shall include the use of reasonable endeavours to identify and introduce suitable matches in accordance with The Discovery Process.
  5. While the Company is committed to facilitating meaningful introductions, it does not provide, nor shall it be deemed to provide, any guarantee; express or implied; regarding the outcome of such introductions, including but not limited to the success of a marriage or any subsequent relationship between the Client and potential matches.
  6. All meetings between the Client and potential matches shall be conducted online, unless otherwise agreed in writing.
  7. Once a match is confirmed and approved by the Client, it shall be deemed utilised and deducted from the Client’s package allocation.
  8. For quality assurance, training, and monitoring purposes, all calls and virtual meetings are recorded.


  • Obligations of the Client
  • The Company relies on the Client to provide truthful, accurate, and first-hand information. Any consequences or potential consequences arising from false, misleading, incomplete, or manipulated information provided by the Client shall be the sole responsibility of the Client, and the Company shall bear no liability in this regard. Accordingly, the Client is obliged to:
  1. Provide complete and truthful information during The Discovery Process or Onboarding stage.
  2. Remain engaged, responsive, and communicative throughout the matchmaking process.
  3. Demonstrate flexibility with preferences where reasonably appropriate to facilitate successful introductions.
  4. Attend agreed meeting locations with potential matches at their own expense.
  5. Provide a minimum of forty-eight (48) hours’ notice for any meeting cancellation, failing which the meeting shall be deemed utilised and deducted from the Client’s package.
  6. Respect all privacy protocols, including refraining from contacting matches directly or sharing their personal details with third parties without the Company’s prior consent.
  7. Maintain a smart/casual dress code and conduct themselves with courtesy and respect during all interactions.
  8. Be at least eighteen (18) years of age, be Islamically divorced if previously married, and be legally eligible to marry.
  1. Client Default shall include, but not be limited to, failure to cooperate, lack of communication, or the provision of false or misleading information. In such cases, the Company reserves the right to suspend the provision of Services without refund until the matter is rectified to the Company’s satisfaction.
  1. Service Fee and Payment Terms
  1. The Service Fee shall be confirmed and agreed upon during the consultation process. Full payment is required prior to the commencement of any Services. All fees shall be quoted and payable in United Arab Emirates Dirhams (AED), unless otherwise expressly agreed in writing.
  2. All invoices issued by the Company must be settled in full within seven (7) calendar days of the invoice date, and in any event, prior to the commencement of the Services.
  3. Failure to make payment in accordance with these terms may result in the application of the penalty that the Company, may deem fit, accruing daily until full payment is received.
  4. All payments are strictly non-refundable after the expiration of the applicable Cooling-off Period, except where otherwise expressly stated in writing by the Company.
  5. In exceptional circumstances, the Contract may be transferred to a family member or friend, subject to the Company prior written consent and the payment of an administrative fee of AED 500.
  1. Data Protection

The Company is fully committed to complying with all applicable data protection and privacy legislation in force in the UAE as guaranteed by Federal Decree by law (45) of 2021 concerning the Protection of Personal Data. For the purposes of such legislation, the Client shall be deemed the data controller and the Company be the data processor. All personal data provided by the Client shall be stored securely and processed solely to the extent necessary for the proper performance and delivery of the Services in accordance with these Terms. The Company shall implement and maintain appropriate technical and organisational measures to safeguard Client data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Clients have the right to request access to, rectification of, or erasure of their personal data, as well as to exercise any other rights afforded to them under applicable data protection laws, by submitting a written request to the laws.

  1. Limitation of Liability

To the fullest extent permitted by law, the Company’s total aggregate liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of AED 1000 (UAE Dirhams One Thousand) or ten percent (10%) of the total Service Fee paid under the Contract. The Company shall not be held responsible for the outcome of any introductions or meetings arranged between the Client and potential matches, for any information that has been withheld or misrepresented by a match, or for the actions, omissions, or conduct of any third party. Under no circumstances shall the Company be liable for any indirect, special, incidental, or consequential loss or damage, including, without limitation, loss of opportunity, anticipated savings, goodwill, or emotional distress, arising out of or in connection with the Services. This limitation of liability shall survive the termination or expiry of the Contract, regardless of the cause of termination. 

  • Indemnity

The Client shall indemnify and keep the Company indemnified, its directors, employees, agents, and subcontractors from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  1. any breach by the Client of these Terms and Conditions;
  2. any false, inaccurate, incomplete, or misleading information supplied by the Client during the Onboarding or Discovery Process;
  3. any act, omission, or conduct of the Client during or following introductions arranged by the Company; and
  4. any infringement by the Client of a third party’s rights, including but not limited to rights of privacy and confidentiality.
  • Termination and Refund
  • The Client may cancel the Contract within fourteen (14) calendar days of payment, provided that the Company has not commenced the Services. In such cases, the Client shall be entitled to a full refund of the Service Fee. If Services have commenced, there will be no refund. 
  • No Client shall be entitled to claim any refund of the Service Fee after fourteen (14) days under any circumstances.
  • The Company reserves the right to terminate the Contract immediately if the Client: 
  • fails to make payment in accordance with these Terms; 
  • engages in aggressive, abusive, or otherwise inappropriate conduct; or
  • ceases communication with the Company for a period exceeding thirty (30) consecutive days.
  • In the event of Client Default, the Company may suspend the provision of Services without liability until the Client remedies the default to the Company’s satisfaction.


  • Consequences of Termination
  • Except as expressly provided in clause 9.1, all payments made to the Company are strictly non-refundable following the expiration of the fourteen (14) day cancellation period.
  • Clients who have participated in a minimum of six (6) matches over a period of twelve (12) months may, upon exhausting all reasonable efforts to resolve concerns with the Company, request a refund of ten percent (10%) of the Service Fee, at the Company’s sole discretion.
  • Clients who remain inactive for more than thirty (30) consecutive days shall cease to be members, and their accounts shall be fully deactivated.
  • General Clauses
  • The Company shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, governmental actions, pandemics, strikes, or technical failures.
  • Each of the Company and Client shall maintain the confidentiality of all confidential information disclosed during the course of the Contract.
  • This Contract constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, or representations, whether written or oral, relating to its subject matter.
  • All official communications between the parties shall be conducted via email to the addresses specified on the Company’s official website, unless otherwise agreed in writing.
  • This Contract shall be governed by and construed in accordance with the laws of the UAE. 
  • The Company and the Client irrevocably submit to the exclusive jurisdiction of the Dubai Courts in respect of any dispute arising out of or in connection with this Contract.


  • Complaints
  • Clients are encouraged to address any concerns or complaints initially by scheduling a call with the management team of the Company. If the matter remains unresolved, the Client should submit a formal complaint via email to info@personalmatchuk.co.uk and notify the directors via WhatsApp that the complaint has been sent.
  • If the Client does not respond to the Company’s attempts to engage within fourteen (14) calendar days following receipt of the complaint, the complaint shall be deemed resolved.
  • Clients agree not to make or disseminate defamatory or disparaging statements regarding the Company’s or its clients, whether publicly or on any social media platforms, forums, or other media, during or after the term of the Contract.
  • In the event the Client submits a complaint but refuses to engage in good faith discussions to resolve the matter despite the Company making at least three reasonable attempts to facilitate such discussions (including offering specific times for calls), and the Client fails to respond, accept, or attend any proposed meetings, the Company shall consider the complaint closed with no further liability or obligation.


  • Validity of the Contract

The Contract shall take effect from the Commencement Date on which the Client makes payment for the Services in accordance with Clause 2 and shall remain in force for the duration of the Performance of the Services as set out in Clause 3.